Privacy Policy

1. Introduction

Welcome to 20 Photos (https://20.photos Life Curated Ltd). We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and protect your data, how long we retain it, and your rights regarding your personal information.

If you have any questions about this policy or your data rights, please contact us at hello@20.photos

2. What Data Do We Collect?

20 Photos collects the following data:

  • Personal Identification Information: Name, email address, phone number, postal address, billing address, and order details.

  • Photographs and Metadata: Photos you upload and any associated metadata.

  • Questionnaire Responses: Information you voluntarily provide about the content and theme of your photographs.

  • Usage Data: Information about how you use our website, such as IP address, browser type, and interaction data.

3. How Do We Collect Your Data?

We collect data in the following ways:

  • When you place an order for products or services on our website, client or gallery platform.

  • Through your voluntary completion of our questionnaire on photo content and themes.

  • When you send your photographs to us.

  • Automatically, via cookies and similar tracking technologies when you use or view our website.

4. How Will We Use Your Data?

20 Photos uses your data to:

  • Process your orders and manage your account.

  • Create and deliver your curated photo stories.

  • Analyse trends and usage to improve our services.

  • Communicate with you about updates, offers, or services (with your consent).

  • Comply with legal obligations.

5. Data Sharing

We only share your data with trusted third parties when necessary for service delivery, such as:

  • Cloud Storage Providers: (AWS, London) To host and store your photo stories securely.

  • Pic-Time: For client galleries and shortlists. Pic-Time’s data processing practices align with applicable data protection regulations.

  • Analytics Providers: To improve website functionality and user experience.

All third-party partners are bound by strict data protection agreements to ensure your data is handled securely.

6. Data Security

We take the security of your data seriously. Our measures include:

  • Encryption: Data is encrypted in transit (e.g., SSL/TLS protocols) and at rest where applicable.

  • Secure Storage: Data is stored on encrypted drives with restricted access.

  • Access Control: Only authorised personnel have access to personal data.

  • Regular Audits: We conduct periodic security checks to identify and address vulnerabilities.

If a data breach occurs, we will notify affected users and relevant authorities in line with legal requirements.

7. How Long Do We Store Your Data?

We retain your data as follows:

Personal Identification Information: Retained for as long as you remain a customer. If you do not return within 6 years, your data will be deleted.

Photographs: Retained for up to 24 months after your last interaction with our services. After this, originals, shortlists, edited versions, and your gallery will be deleted.

You may request the deletion of your data at any time by contacting us at hello@20.photos

8. Cookies and Tracking

20 Photos uses cookies to enhance your experience and analyse website traffic. Cookies collect data about your browsing behaviour but do not identify you personally. You can manage or disable cookies through your browser settings.

For more details, see our Cookies Policy.

9. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data under certain conditions.

  • Right to Restrict Processing: Request limited use of your data under certain conditions.

  • Right to Object: Object to data processing under certain conditions.

  • Right to Data Portability: Request transfer of your data to another organisation or yourself.

We will respond to all requests within one month. To exercise these rights, contact us at hello@20.photos

10. Marketing

If you consent, we may send you information about our products and services. You can opt out at any time by contacting us or using the "unsubscribe" link in our emails.

11. Updates to This Policy

We regularly review this privacy policy and update it as necessary. Changes will be posted on this page, and significant updates will be communicated to you. This policy was last updated on 6 January 2025.

12. ICO Registration

20 Photos is registered with the Information Commissioner’s Office (ICO) under Life Curated Ltd. Our registration reference is ZB645625.

13. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

Email hello@20.photos

Postal Address:

20 Photos / Life Curated Ltd

Studio 12, Tribe Porty

19 Windsor Place

Edinburgh, EH15 2AJ

Scotland

Data Security Statement

At 20 Photos, we prioritise the security of your personal data. Our platform is designed with privacy and protection at its core.

- **Encryption:** Data is encrypted in transit and at rest.

- **Data Minimisation:** We collect only what is necessary for our services.

- **Access Control:** Limited to authorised personnel.

- **Regular Testing:** Periodic security audits ensure robust protection.

By using our platform, you trust us with your data. We are committed to safeguarding it effectively.